Contact Us

SHIPPING
When will my order ship?
By default, in stock orders will ship within 24 hours. Orders placed after 2pm CST or on a legal holiday will be processed the next day. Delivery times may be 2-5 business days after the order is processed.

I selected a future release date. When will it ship?
If a date has been selected in the Future Release date field, the order will be held and shipped on the date selected.

I entered my shipping account number, why am I being charged?
If your account number is invalid, you will be charged standard shipping.

SAFETY MATERIALS RETURN POLICY
  • Any customer requesting a return must first contact jvos@aem.org for return authorization.
  • All returns must be within 10 working days of receipt of item.
  • Product must be in unused conditions with no alterations.
  • A $25 restocking fee applies and customer must pay return shipping.

LOGIN
I have an account set-up on AEM.org. Can I log in with that?
Yes, you can login on this page: https://www.aem.org/sso.

What is my username?
Your username is your email address.

If you continue to have login issues, email aemuser@aem.org.

To place an order or to check on the status of an existing order, please call: 1-800-201-7279.

To inquire about AEM’s safety materials program: 414-298-4135 or email jvos@aem.org.

For general safety materials inquiries: 414-298-4747 or email vlynch@aem.org.

For questions about statistics reports and subscriptions: 414-298-4133 or email smiller@aem.org.

For questions about market intelligence reports: 414-298-4154 or email bduyck@aem.org.

For questions about the AEMPAC: 202-898-9067 or email ntindall@aem.org.