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Returns Policy

Within 30 days of delivery, physically shipped products (not digital products) may be returned for refund of purchase price. Customers are responsible for the cost of shipping the returned items.

  • Absolutely no returns on digital products (downloaded documents, CD-ROM products, and video products).
  • Defective digital products may be returned for replacement.
  • Requests for substitution cannot be honored.

Questions about our return policy may be directed to shop@aem.org or call toll-free at 800-369-2310 to speak with a customer service representative.